You can add the products you like to your cart from our website ipekciotantik.com, confirm the cart, and then complete your order by selecting your address and payment method.

You can determine your size based on the measurements in the body measurements section. For products without body measurements, you can request information from our company via WhatsApp support.

You can pay securely using your credit card, debit card or money transfer.

If you encounter an error message when making a payment, you can clear your cookies or try using a different browser.

If you receive the same error after this process, you can contact your bank and check whether your card is open for online shopping.

If your card limit is sufficient and you have internet access, you can contact our Customer Relations department ( 0850 309 22 59) .

If you receive a product that is different from the size, model or color you ordered, you can call our customer service at 0850 309 22 59 or reach us via our Whatsapp communication line.

We have one of the most modern stores you'll find in Denizli. We welcome you to a delightful shopping experience in our spacious 500m² space.

Founded in Denizli, we are a clothing brand that produces timeless, 100% natural products, independent of all four seasons. We work with local manufacturers with high quality standards and continue to develop our high-quality production policies to provide you with the best service.

Campaigns are subject to change; online specials are not valid in stores.

Our products are shipped on the same day for orders placed before 16:00 on weekdays, on the next day for orders placed after 16:00, and within 2 business days for orders placed on the weekend.

Depending on the distance of the delivery address from Denizli, the cargo company will deliver your order within 2-4 days.

During campaign periods, there may be delays depending on the volume.

Your orders will be delivered to you by Yurtiçi Kargo with the Ipekci Otantik guarantee.

You can track your order status on the My Order Details page on the website.

You can also track your cargo with the cargo tracking number sent to you via e-mail and SMS.

Once shipped, you will receive an email and SMS. You can check the status of your shipment using the tracking number in the "My Orders" section by clicking the "Member" icon.

Before the address change procedure, please check whether your order has been shipped or not.

If the product you ordered has not been delivered to cargo, you can change your delivery address by calling our customer service at 0850 309 22 59 or by reaching us through our Whatsapp communication line.

If you are not at the specified address, your order will be delivered to the nearest cargo branch, and a note will be left for you. You must collect your package from the specified branch within 3 days. Otherwise, your order will be returned to us.

Shipping is free for your domestic purchases of 3000 TL or more from ipekciotantik.com.

We are confident that you will be happy with the products you purchase from our website, but sometimes opinions change.

• You can return the product within 14 days after it is delivered to you.
• If you send the product with a contracted company, the return fee belongs to our company.
• The cargo company we have an agreement with is Yurtiçi Kargo.
• The shipping costs for shipments made with cargo companies other than the contracted cargo company will be covered by you.
• For a product return to be approved, the product must be returned unused, in its original packaging, and with its invoice. It must be returned at the same time as any promotional or promotional gifts.
• For an exchange, you must return your order and create an order again.

When you cancel or return your order, your money will be refunded to your account within 7-10 business days from the date the product reaches us.

Your bank will provide refunds based on the payment method you used for your order. If you paid in installments, your payment will be reflected in installments. You can contact your bank about this.

Your returns are examined in accordance with consumer laws and hygiene conditions. For non-conforming products, the return is rejected and the product is sent back to you.

You can contact customer service at 0850 309 22 59 or reach us via our Instagram address .

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